Customer Experience Management

What Can I do with CX Software

Reduce Churn Rate by increasing customer satisfaction and loyalty. Give your customers the attention they need.

Automate

Monitor,Organize,Track and View all customer interactions, to focus on core customer expectation. Collect Valuable Survey Inputs,feedback from your customers for analyzing and decision making .

With increased customer expectation due to easy availability of alternative solutions, it is now even more important to gather every possible information about your customer.

Schedule: Schedule your posts to save time.
Automate: Automate the conversation for each post.
Engagement: Increase Engagement around post.
Contact : Respond your users automatically by Robot.

Collaborate

Get everyone out there to participate in active conversation, get files and documents on fly without running from one desk to another. Mange entire team communication with one single software and solve problems collaboratively.

Weather it is a query,feedback,or accolade from customers you team can manage everything from one place.

Console: Manage & Monitor all Social Network Accounts
Responsiveness: Use any device to manage
Cloud Hosted: Software is hosted on Managed Cloud.
Multilingual : Language is not a barrier to use this software.

Customer Success

Today, your success depends on the success of your customer. The perception of your customer towards your brand is no longer limited to customer acquisition & closing sales, rather this has taken a new route of making your customer success.

With Changing Taste and quick availability of alternate option, More and More customers are looking for outcome based solutions, which they can be associated with for long term. With Pondcherry CXM you can make your customer interaction worthy enough for increased in

Customer Loyalty
Customer Advocacy
Customer Satisfaction
Customer Expectation.

Measure

Measure the overall customer experience to Identify gaps in your customer relationship management process and make changes for improved customer experience.

Get valuable insights from your customer interaction with your brand and offer customized or personalized offerings. Pondcherry CXM adds meaning to all customer interaction.

Analytics: Complete Analytics on Visual Dashboard
Keyword research: Define potential target keywords.
SEO audit: Create current baseline for SEO.
Reporting: Download Reports in PDF or Spreadsheet.

Loaded with Awesomeness. Adorable CXM Features

Make You Customers Journey & Interactions a memorable experience.

Messaging

Engage everyone in your team and your customer within one messenger. We enable your team to solve your customers problem together.

Communication

Say Good Bye to Email Chains,Text, Public Messaging Groups, Meetings and all other communication system you ever used.

Knowledge Managment

Publish all Knowledge base for self-paced learning so your team and customer can get everything they are looking for quickly.

Capture Leads

Convert your visitors to leads, with getting them provide their interest and contact number.

Engagement

Turn New Visitors to Leads by engaging them. Automate the engagement process with integrated email, text and third party integrations.

Sales

Manage Your sales pipeline by getting complete visibility of new and existing customers behaviors.Make data driven decisions to boost your sales.

Available Integrations For Enhanced Productivity

Give your customer the flexibility to reach you from any channels and manage overall experience with unified integration.

Social Media

Facebook
Twitter
Google

Productivity

GMail
Google Calendar
Google Hangout

Communication

Messenger
Viber
Google Meet

Our Featured Case Studies

Our strategy and skills that sets us apart from the competitors

Hear from Our Happy Customers

★★★★★

George B

Technology Officer

“Nice work on your PondCherry Automation Software. It is worth much more than I paid.”
– George B

★★★★★

Catherine Edwards

Marketing Manager

“Thanks guys, keep up the good work! I use social media automation often to manage my brand.”
-Catherine Edwards.

★★★★★

Lilly Hoover

Digital Strategist

“Facebook Messenger Automation Software is great. This has completely surpassed our expectations. It really saves my team time and effort. “
– Lilly Hoover.

★★★★★

Natilee Hernandez

Chief Executive Officer

“Best Marketing Automation Software. Ever! These marketing tools was worth a fortune to my company.
– Natilee Hernandez .

★★★★★

Amanda López

Technology Officer

“We’re loving it. Thank you so much for setting the software on our DigitalOcean Cloud Environment. Your team is excellent with support.”
– Amanda López.

Customer Experience Management

What Can I do with CX Software

Automate

Collaborate

Customer Success

Measure

Loaded with Awesomeness. Adorable CXM Features

Messaging

Communication

Knowledge Managment

Capture Leads

Engagement

Sales

Available Integrations For Enhanced Productivity

Social Media

Productivity

Communication

Our Featured Case Studies

Hear from Our Happy Customers

George B

Catherine Edwards

Lilly Hoover

Natilee Hernandez

Amanda López

Only Solution Which Replace all other customer management tools